JoltReview
Honest customer feedback and reputation growth for local businesses.
Role
Technical Project Manager / Product Builder
Problem
Local businesses only hear from customers at the extremes—missing everyday feedback and lacking a fair, transparent path to public reviews.
Scope
- QR and link-based feedback campaigns
- Equal public review access for every rating
- Feedback inbox, tags, and recovery tasks
- AI summaries, themes, and reply assistance
- Multi-location campaign tracking
Project work
- Scoped honest feedback flows with equal review-link access (no rating gating)
- Coordinated dashboard requirements for inbox, insights, and follow-up tasks
- Planned integrations with Google, Yelp, and other review destinations
- Managed AI insight features with clear operational guardrails
- Led testing across campaign types (SMS, receipt, counter, email)
Tools
- Next.js
- PostgreSQL / Firestore
- AI APIs
- QR & campaign tooling
- Vercel
- Analytics
Outcome
A reputation platform that asks every customer, surfaces private feedback and AI insights, and gives businesses a structured way to recover unhappy customers before patterns repeat.